Privacy Policy
This privacy policy covers information that Cosmic Delivery receives from third parties via our automated e-mail to order system.
Information Collection
The information Cosmic Delivery collects from orders that are e-mailed to use can be broken down into three groups.
- "Order details from delivery orders" This includes the customer's name, customer's phone number, customer's address, special instructions, 3rd party order number, order total, and order tip
- "Other details from delivery orders" This includes all information from delivery orders not included with the categorization of "order details from delivery orders".
- "Details from pickup orders" This includes all information from pick-ups orders.
- "All data" includes any information included in the above three categories.
Information Use
Order Details From Delivery Orders
Order details from delivery orders will be used for the purpose of fulfilling a requested delivery in a safe manner and marketing to customers in order to increase sales. Related uses for this information include, but are not limited to:
- Contacting the customer with order updates and questions
- Navigating to the customer's home
- Determining the customer's legal ability to receive an order
- Tracking the customer's order history to detect fraudulent or illegal behavior
- To contact customers as part of marketing campaigns to encourage repeat delivery. Such marketing campaigns may only make reference to the store the customer originally ordered from.
Other Details From Delivery Orders
Other information received from delivery orders may be used for the following purposes:
- Debugging software bugs related to our e-mail receiving software
- Tracking general sales trends across Athens to help Cosmic Delivery monitor their impact on assisting to growing their partner's business. Resulting reports from this information will not contain any information identifiable to a specific store. Information from these reports will only be shared with managers of Cosmic Delivery
Details From Pickup Orders
Other information received from delivery orders may be used for the following purposes:
- Debugging software bugs related to our e-mail receiving software
- Tracking general sales trends across Athens to help Cosmic Delivery monitor their impact on assisting to growing their partner's business. Resulting reports from this information will not contain any information identifiable to a specific store. Information from these reports will only be shared with managers of Cosmic Delivery.
Information Sharing
Order Details From Delivery Orders
Access to this information is provided to the following contractors and employees working for Cosmic Delivery.
- Drivers (information is only available to the driver the order is assigned to while the driver completing an active delivery)
- Dispatchers
- Managers
- Invoice Clerks
- Software Developers
Other Details From Delivery Orders
Access to this information is provided to the following contractors and employees working for Cosmic Delivery.
- Owner (Trent Walls)
- Software Developers (Temporary access may be granted to assist in resolving a software bug. This access will be revoked within 1 week of the software issue being resolved.)
- Invoice Clerks (Temporary access may be granted to assist in resolving an invoicing issue in cases where our automated system saved the incorrect information. This access will be revoked within 1 week of the software issue being resolved. This party will have access to a maximum of 30 days worth of data during such an event.)
Details From Pickup Orders
Access to this information is provided to the following contractors and employees working for Cosmic Delivery.
- Owner (Trent Walls)
- Software Developers (Temporary access may be granted to assist in resolving a software bug. This access will be revoked within 1 week of the software issue being resolved.)
- Invoice Clerks (Temporary access may be granted to assist in resolving an invoicing issue in cases where our automated system saved the incorrect information. This access will be revoked within 1 week of the software issue being resolved. This party will have access to a maximum of 30 days worth of data during such an event.)
Information Storage
- All data will be stored on a secure database hosted by Amazon Web Services.
- All data will be stored in a secure GMail inbox for a period of 30 days. After the 30 day period, the data will automatically be deleted.
Security
Cosmic Delivery places high importance on data security and will follow best practices to ensure the security of your data.
Change To This Policy
All business delivery partners using our e-mail to order service must be notified of any changes to this policy 30 days or more prior to the change being implemented. All requests to "grandfather" data received before the implementation date into the previous program will automatically be granted so that only new data will be impacted by the policy changes.